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How an Innovative Leadership Strategy is Transforming Cities
A growing coalition of cities called Cities of Service has discovered in nearly 10 years of working together that installing a chief service officer or similar leadership role in city governments is key to powering change.
In fact, it’s the single biggest predictor of a city’s success at engaging citizens to solve problems and build trust.
At a time when many citizens distrust government and question their own ability to make a difference, and with cities worldwide struggling to solve entrenched problems, this pioneering leadership approach offers an exciting road map for other cities to follow.