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Chief Service Officer Leadership Model

How an Innovative Leadership Strategy is Transforming Cities

A growing coalition of cities called Cities of Service has discovered in nearly 10 years of working together that installing a chief service officer or similar leadership role in city governments is key to powering change.

In fact, it’s the single biggest predictor of a city’s success at engaging citizens to solve problems and build trust.

At a time when many citizens distrust government and question their own ability to make a difference, and with cities worldwide struggling to solve entrenched problems, this pioneering leadership approach offers an exciting road map for other cities to follow.

Learn more about the Chief Service Officer Leadership Initiative